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Marriott International has a vacancy for a Guest Service Aide (Guest Services/Front Desk)
Contact person	Margaret Corbiere
Short description of the company	Marriott International is a leading lodging company with nearly 2,900 lodging properties in the United States and 68 countries and territories. The company is headquartered in Bethesda, MD and has approximately 151,000 employees. Marriott was ranked as the lodging industry's most admired company and was ranked by FORTUNE® as one of the best places to work.

Guest Service Aide (Guest Services/Front Desk)
City	Portland, OR
Country	USA
Start date	asap / negotiable
Contract duration	Employee
Job description	Portland Marriott Downtown Waterfront is located at 1401 SW Naito Parkway in Portland, OR and seeks talented people to join their hotel staff. If providing guests with an experience that exceeds their expectations is your thing, then we need you now! Guest Service Aide (Guest Services/Front Desk) - Full-Time Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests` satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests` checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. For over 75 years, our philosophy has not changed – taking care of our customers begins with taking care of our associates. Marriott was ranked as the lodging industry's most admired company and was ranked by FORTUNE® as one of the best places to work. We invite you to join us and experience a rewarding and successful future at Marriott. For IMMEDIATE consideration, please apply online: http://greatjobs.marriott.com http://trabajos.marriott.com EOE M/F/D/V
Contract conditions and benefits	Excellent benefits package includes Medical, Dental, Vision, 401(K)Profit Sharing, Free Meals, Paid Time Off, Tuition Reimbursement, Company Paid Incentives, Career Advancement, Room Discount.
Required education and work experience	Customer service experience, computer literate. Will train.
Remarks	We invite you to join us and experience a rewarding and successful future at Marriott. For IMMEDIATE consideration, please apply online: http://greatjobs.marriott.com http://trabajos.marriott.com Once you are on the web site: 1) Enter the location (Portland, OR) and then the list of Marriott locations for that area will be displayed, choose Portland Marriott Downtown Waterfront. 2) Click on the location you desire and a "drop down menu" will appear asking you to "PLEASE SELECT THE JOB FUNCTION" with a list of current openings. 3) Click on the opening that interests you and the job description will appear. At the bottom of the page there is an "APPLY NOW" button. 4) After you click on the "APPLY NOW" button, you will be directed to the beginning of the application process. 5) You will then be guided through the step-by-step application process along with several Start/Restart options. 6) Upon completion and submission of the application, eligible applicants that are being considered for employment will be contacted by a Marriott hiring manager within 5-7 business days. 7) ** If you are not contacted, your application will remain in the database for possible consideration towards other positions and/or area locations. EOE M/F/D/V
Reference number	526221

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