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Vacancies > Front of House

Impact Management Ltd. has a vacancy for a Front Office Managers
Contact person	Mr Peter Hamond, HR Manager
Fax number	4506567116
E-mail address	placement_usa@look.ca
Short description of the company	We are a fast growing Canadian Recruiting Firm based in Montreal, Canada (Business Partners in Toronto, Vancouver, New-York city, Chicago, Miami, Las Vegas and San Francisco), we are dedicated to introduce professional respected in the field of Hospitality. We are presently looking for many candidates in Hospitality area (permanent and contract positions) for our business clients (Hotel Chains, Beach Resorts, Casinos, Restaurants, Airlines, Cruise Lines Co.) in Canada and in US (East/West Coast).

Front Office Managers
City	Toronto/Montreal
Country	Canada
Start date	Immediately
Contract duration	permanent
Job description	• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. • Empowers associates to provide excellent customer service. Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations. • Manages from the lobby and is highly interactive with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Effectively responds to and handles guest problems and complaints. • Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. We will provide the work placement/work permit (Visa) with our Corporate clients. If you are interested by a position in Hospitality area, please, send us a resume thru email, mail or fax.
Contract conditions and benefits	-Medical, Prescription, Dental, and Vision -Annual Salary Increases based on merit -Hotel Room and Food & Beverage Discounts -401(k) Retirement Savings Plan -Continuing Education and Tuition Reimbursement -Life and Disability Insurance
Required education and work experience	Must be a problem solver and service oriented. Must be able to multi task and manage a staff. Must be able to work flexible shifts to include evenings, overnight, weekends, and/or holidays.
Reference number	02

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